I have 2013 Ford Escape that got two really bad door dings in it at a theme park. One was deep scratches to point where paint was chipping off and the other was scratches and small dent. I filed a claim with my insurance and took my car to their approved shop that actually has a rep on site to take of the claim and then it goes straight to be fixed in the shop. I really wanted this fixed because my car is literally brand new with out a scratch on it. The shop repaired the ding and repainted front and rear drivers side doors. This is where the problems began.
After I got the car home I noticed that there was a a bubble of paint that was in between the 2 doors like a bubble formed that linked the two door edges and it dried then broke when the doors where opened it was very rough sharp so I to it back to them. They determined that it was a pieces of masking tape that was painted over and not removed. They where able to remove the tape and smooth down the area. I waited while they did this. Then approximately 2 weeks later I started noticing small bubbles in the paint. They where tiny but all over. You could feel them with you hands but could not see them in direct sunlight. Almost like they where below the clear. I also noticed a rather significant run in the paint below the door handle also, I had missed it before and 2 bigger deeper bubbles on one the doors. The 2 deeper bubbles are larger and you see the paint rising up off the car. I would describe these are traditional paint bubbles. So I took it back to them again they said they wet sanded the entire painted area to get rid of the bubbles and the run in the paint. So after getting it back the run is gone and I can now see definite sand paper paper scratches in the paint where the run was. They are faint but you can easily see them. The 2 larger bubbles are still there and just as obvious and the tiny bubbles that where all over the place are now smooth but still visible almost like you are looking at them through the clear coat but can't feel them. Also now there are areas around the door handles that have whatever thy used to polished the car caked on and its really rough. Looks like what happen when you leave wax on car in the sun. The obviously did not remove the door handles to do the sanding and polishing. So returning again for a 4th time.
My question is what do I tell the shop needs to be done to fix these problems correctly, does the paint need to be completely removed and re-done. I think it needs to be because I think the tiny bubbles are solvent pop from pictures I have seen online. I know they rushed the paint also. I dropped my car off at 8:00 AM and it was ready at 4:00 PM same day. This included the the dent repair and repaint all done in the same day. And its not simple paint is an escape titanium with blue flecks in the paint. I am going to take it to another shop to get an opinion of what is wrong with paint. The only saving grace is that because I took it to the insurance approved shop it has a lifetime warranty on it so they have never given me any hassle when I take it back and the paint shop has its own lifetime warranty on top that. I am just at the point now where I think I need to find a different paint shop and have insurance pay them to have it done right.
I fear that I will never get it back to factory quality paint its gone from bad to worse. The insurance adjuster has been super nice about all this and apologized emphatically, but the shop just does half ass work. I can't understand how someone could be proud/OK with the quality of this work. I have an untrained eye for paint and I can see these issues easily. Please help me with recommendations thank you.
After I got the car home I noticed that there was a a bubble of paint that was in between the 2 doors like a bubble formed that linked the two door edges and it dried then broke when the doors where opened it was very rough sharp so I to it back to them. They determined that it was a pieces of masking tape that was painted over and not removed. They where able to remove the tape and smooth down the area. I waited while they did this. Then approximately 2 weeks later I started noticing small bubbles in the paint. They where tiny but all over. You could feel them with you hands but could not see them in direct sunlight. Almost like they where below the clear. I also noticed a rather significant run in the paint below the door handle also, I had missed it before and 2 bigger deeper bubbles on one the doors. The 2 deeper bubbles are larger and you see the paint rising up off the car. I would describe these are traditional paint bubbles. So I took it back to them again they said they wet sanded the entire painted area to get rid of the bubbles and the run in the paint. So after getting it back the run is gone and I can now see definite sand paper paper scratches in the paint where the run was. They are faint but you can easily see them. The 2 larger bubbles are still there and just as obvious and the tiny bubbles that where all over the place are now smooth but still visible almost like you are looking at them through the clear coat but can't feel them. Also now there are areas around the door handles that have whatever thy used to polished the car caked on and its really rough. Looks like what happen when you leave wax on car in the sun. The obviously did not remove the door handles to do the sanding and polishing. So returning again for a 4th time.
My question is what do I tell the shop needs to be done to fix these problems correctly, does the paint need to be completely removed and re-done. I think it needs to be because I think the tiny bubbles are solvent pop from pictures I have seen online. I know they rushed the paint also. I dropped my car off at 8:00 AM and it was ready at 4:00 PM same day. This included the the dent repair and repaint all done in the same day. And its not simple paint is an escape titanium with blue flecks in the paint. I am going to take it to another shop to get an opinion of what is wrong with paint. The only saving grace is that because I took it to the insurance approved shop it has a lifetime warranty on it so they have never given me any hassle when I take it back and the paint shop has its own lifetime warranty on top that. I am just at the point now where I think I need to find a different paint shop and have insurance pay them to have it done right.
I fear that I will never get it back to factory quality paint its gone from bad to worse. The insurance adjuster has been super nice about all this and apologized emphatically, but the shop just does half ass work. I can't understand how someone could be proud/OK with the quality of this work. I have an untrained eye for paint and I can see these issues easily. Please help me with recommendations thank you.
